Season 4

Scientific methods have a place in sales, whether it is to keep existing customers happy or to continue building the pipeline. David Dulany of Tenbound says, “You create a hypothesis of what your messaging is going to be, and then you run an experiment on it and report on the results of the methodology that you're using, do a little bit more research, change it up, make a new hypothesis, and run the same structure over and over again basically for the rest of your life.” Unless you are willing to reevaluate what is working and what is not continuously, it will all stop working, and static growth or loss of business is inevitable. Chris, Corey, and David have solutions for you.  They suggest you look at the efficiency of the people, the processes, and the current technology you currently have in place. Many of these companies have a tech stack, and they don't optimize it and look at it from the perspective of setting it up correctly to really be able to get all the juice out of it. Evaluate the value of what's on hand versus coming up with some new silver bullet that will solve everything. Listen to this episode of Market Dominance Guys, “Science, Silver Bullets and Evaluating Variables.

CROs, VP of Sales or VP of SDRs need to be able to persuade like Atticus Finch, write and email like Tarantino, and perform like DiCaprio. You’re actually looking for people to have a decent conversation with somebody that is built on trust and authenticity. You can’t solve that if all you want to do is hire more SDRs. David Dulany continues his conversation with Corey and Chris. He says, “The number one recommendation that I would make if people were asking is do not hire five SDRs First, hire a really good operational person that can connect the dots and set the stage and set the foundation between all the technology and the processes and the playbook to get that in place and then start to layer on the people that can actually execute on that. “  If companies have a good sales operations person that has the bandwidth to be able to help the SDRs, it makes a huge difference in helping them quickly learn how to create that trust. There’s more to this success plan than this, but you’ll have to listen to get the details on this episode of Market Dominance Guys, “Hiring Pipeline Builders Who Can Build Trust.”

How are you tracking your pipeline’s success? If you are only looking at one quarter or two, you are missing the larger picture of the attribution. Most of the results are going to be 3, 4, 5, and 6 quarters later. Is it the SDRs, advertising, phone calls made, or conversations you’ve had? If you wait too long to look at where the pipeline is coming from and where it is weak, you may be behind by an additional three to six months at that point. Companies are cutting back on prospecting teams without fully appreciating the long-term effect on the pipeline. David Dulany, Founder and CEO at TenBound, joins Chris and Corey for the first in a three-part series on Market Dominance Guys. In this episode, you’ll hear why a vendor is like someone with one leg of a giraffe and the other of an octopus tentacle. How do you walk with those? Or is it like Wile E Coyote running into the tunnel the Roadrunner painted on the side of the road?  Chris sums up this episode, “Failure to prospect today will turn future good times into bad times that are worse than today.” How will you avoid this position? Listen to “Prospecting, Inbound, or Pipeline Problems; Should You Hire an SDR?” to find out.

A company’s leadership – the lead singer, picks up the pieces and fills in the holes in a performance. Their drummers keep the rhythm of the deal moving forward so everyone can stay in time. But what about the sale professional making the calls – the lyricist? The correct tone of a single syllable can make or break a conversation before it starts. Corey and Chris continue their conversation with Paula S. White of Side B Consulting. They compare the ways different cultures start a cold call. We have more in common with all of our varying cultures than you may think when we start the call admitting we are an interruption and that we have never met the prospect on the other end. Paula takes us through the skill of being an unexpected listener and where that is valuable in every business encounter. The good news is it can be learned, like a memorable piece of music or a favorite song that takes us back to a favorite memory. Join these sales musicians in this episode, “Join the Band – How Sales Professionals Are like Lyricists.”

What helps make someone an effective leader? According to our guest, Paula White, the Leadership DJ of Side B Consulting, it’s all about employing a leader’s human side along with their business side when they connect with their team. Using music and musician metaphors, Paula helps leaders discover the aspects of their flip side — Side B — which define their humanity, and how they can combine their Side B aspects with their business side to become intentionally connected with their team members. Our hosts, Corey Frank and Chris Beall, bring their own experiences as team leaders to this topic, discussing with Paula how an imbalance of power can often impede an honest exchange between a leader and his team members, and how the application of a leader’s Side B traits can diminish this. Curious to discover your own Side B? Get some insights from today’s Market Dominance Guys’ episode, “Your ‘Side B’ Is a Leadership Tool.”
About Our GuestPaula S. White is the Leadership DJ of Side B Consulting in New Albany, Ohio. Side B Consulting helps leaders combine their business-minded skills with their relationship-based people skills to more effectively lead their teams.

When you’re nearing the end of the quarter, especially the fourth quarter, do you tend to panic and offer a discount in order to close any deals hanging fire? Oren Klaff, New York Times bestselling author of Pitch Anything and Flip The Script, discusses the downside of this neediness on today’s Market Dominance Guys podcast. Our two hosts, Chris Beall and Corey Frank, explore with Oren what happens to the status you have so carefully built with your prospective customer if you blatantly display just how needy and desperate you are to close the deal. Does showing your soft underbelly increase your chance of closing the deal? Or does your neediness kill the deal altogether? Oren’s advice is to stick to the sales process — and HOLD, no matter what. Join these three sales analysts as they caution the sales reps of the world about the pitfalls of a needy mindset when a sales deadline is looming on today’s Market Dominance Guys’ episode, “Hold Everything!”

“It costs five times more to get a new client than to keep one you already have.” Today, Rick Elmore, Founder and CEO of Simply Noted, elaborates on his commitment to customer retention and to his company’s practice of over-delivery with our Market Dominance Guys’ host, Chris Beall. Rick believes that building relationships with clients is vital to any company’s success, so he begins by onboarding each new customer himself, answering all the frequently asked questions, and personally checking back to make sure the customer’s initial experience with Simply Noted’s products and services is a happy one. “When you’re truly on your client’s side, they’ll hear it in your voice,” Rick explains. Listen to this podcast, and you too will hear the commitment to customer retention in Rick’s voice in today’s Market Dominance Guys’ episode, “Focus on Over-Delivery.”
 
About Our Guest
Rick Elmore is founder and CEO of Simply Noted in Tempe, Arizona, a company that utilizes software and robotic technology to create personalized handwritten notes for its 300,000 monthly users.

Who would have guessed that hand writing a note to 500 prospects would be a highly successful marketing campaign? Our guest, Rick Elmore, did! Founder and CEO of Simply Noted, Rick joins our host, Chris Beall, today to discuss his career path from college, to professional NFL football player, to a job in medical device sales and marketing, to a startup company now in its fourth year. It was the success of his handwritten-notes campaign that encouraged Rick to found his own business, offering this same service — now automated — to help individuals and companies utilize the personal touch of what looks like a handwritten note to reach out to their customers. Rick and Chris talk about the open rate of these notes versus the open rate of cold — or even warm — emails. You’ll want to hear it with your own ears on this Market Dominance Guys’ episode, “Duly and Simply Noted.”
About Our Guest
Rick Elmore is the founder and CEO of Simply Noted in Tempe, Arizona. Simply Noted is a company that utilizes software and robotic technology to create personalized handwritten notes for its 300,000 monthly users.

Most sales reps think discovery isn’t sexy: Closing the deal is. But “Deals are won or lost in discovery,” cautions Sales Gravy CEO Jeb Blount, today’s podcast guest. This successful author of 15 sales-related books advises that “80% of your time in the sales process should be in discovery,” especially during a recession, when the discovery call becomes even more important. In this second of two interviews with Jeb, our Market Dominance Guys’ hosts, Corey Frank and Chris Beall, share sales-success nuggets taken from Jeb’s most recent book, Selling in a Crisis: 55 Ways to Stay Motivated and Increase Sales in Volatile Times. You’ll want to listen closely as these three like-minded sales gurus explain their own discovery-call practices for establishing trust and how they get prospects to open up to them. All of this and so much more in today’s Market Dominance Guys’ episode, “Discover the Power of Discovery.”

What changes should you make when you’re selling in an economic-downturn period? Today’s podcast guest, Jeb Blount, is CEO of Sales Gravy and a successful author and podcaster. With 15 books to his name, including his latest, Selling in a Crisis: 55 Ways to Stay Motivated and Increase Sales in Volatile Times, it’s obvious that Jeb knows what he’s talking about when discussing sales techniques during these troubled times. His suggestion? You’ve got to pay close attention to patterns, as well as the signals you’re getting from prospects and customers. In this first of two interviews with our Market Dominance Guys’ hosts, Corey Frank and Chris Beall, Jeb shares his advice about selling a price increase to customers, and about honing and re-honing your message as fears about the current economy’s impact are revealed in your prospects’ objections. Jeb’s also a firm believer in selling alongside his sales team and listening to his reps’ calls to provide just-in-time coaching. Get ready to take notes as this master of selling practices lets you in on what works and what doesn’t in today’s Market Dominance Guys’ episode, “How to Dominate Your Market in a Crisis.”
 
About Our Guest
Jeb Blount is CEO at Sales Gravy, Inc., which is a global leader in sales acceleration and customer experience enablement solutions. He is the author of 15 sales-related books, including his most recent release, Selling in a Crisis: 55 Ways to Stay Motivated and Increase Sales in Volatile Times. Jeb is also the host of the Sales Gravy Podcast, the world’s most downloaded sales podcast.